DHGate (DHGate.com) is an online marketplace that supports a vast variety of discounted online consumer goods.
Unlike many of the online retailers that we encounter in this day and age, DHGate works direct with China manufacturers to provide wholesale products along with drop-shipping entities.
Since its inception in 2004, DHGate.com has grown into one of the largest online marketplaces supporting roughly 29 million monthly visitors.
To find out more about DHGate and what consumers are saying regarding their experiences with DHGate, we invite you to read our unbiased review.
What is DHGate.com?
DHGate is an online marketplace that works directly with Chinese manufacturers, wholesalers, and drop-shopping operations to provide consumers across the globe with discounted consumer goods and products.
It should be noted that there doesn’t appear to be a vetting process for manufacturers, wholesalers, or drop-shipping entities to abide by prior to selling on DHGate.
This means that any entity, despite its legitimacy, can offer its inventory of consumer goods and products to online shoppers.
The way that DHGate appears to combat this issue would be to urge online shoppers to check the reviews on their site, in essence, DHGate is like the oversea version of Amazon.
The better the consumer reviews, the more likely the entity is legitimate; poor reviews on the other hand indicate the contrary.
The category of consumer goods and products featured at DHGate would be as followed:
- Cell Phone & Accessories
- Electronics & Cameras
- Sports & Outdoors
- Health & Beauty
- Shoes & Accessories
- Home, Garden & Lighting
- Toys, Hobbies, Babies & Kids
- Apparel
- Jewelry & Watches
- Weddings & Formal Events
- Hair & Styling
- Computers & Games
- Bags & Fashion Accessories
- Automobile & Motorcycle
- Business & Industrial Goods
As you can see, there are no shortages of consumer goods and products featured at DHGate.
Depending upon the seller that you encounter at DHGate will dictate the sum of online savings you will save by purchasing through DHGate.
Average online savings appear to fluctuate between 5% to 50% off what is asserted as the retail value.
According to DHGate.com, their buyers are protected by their DHGate Buyer Protection, however, we found more than several complaints from consumers who not only lost money at DHGate.com but have not received any compensation.
To add, DHGate.com states,” Your payment is released to the seller ONLY when you receive and are satisfied with the items.”
Payment Methods
- MasterCard
- Visa
- American Express
- UnionPay
- iDeal
- Sofort
- Bank Transfers
- PCi
- Novoshops
- SquareTrade
- SocialShop
Who is Behind DHGate?
DHGate.com is operated by Dunhaung Group which is including but is not limited to Shijihehuang International, Beijing Dunhuang Heguang Information Technology Ltd, RichPalace Holids Limited (HK), etc.
To add,” The website identified by the uniform resource locator www.dhgate.com (the “Site”) is provided by Sunlight (UK) Trading Limited on behalf of Dunhuang Group as a service to our customers and its location is 167 City Road, London, EC1V 1AW, UK, registration number: 8512253.”
Furthermore, Camel FinTech Inc processes transactions and deals with refunds and chargebacks on behalf of DHgate.com to customers.
In a nutshell, there appear to be several entities overseeing DHGate.
The disclosed Founder and active CEO behind DHGate.com is Diana Wang, who also was one of the founders of Joyo.com.
How to Contact DHGate
DHGate can be contacted 24/7 through their online chat feature.
Other ways to touch base with DHGate would be by using their contact submission form or by visiting their Facebook page.
DHGate.com Reviews
DHGate reflects quite a mixed assortment of consumer reviews across the net.
Review portals such as Reviews.io for instance reflects a 1.3 out of 5 star rating for DHGate.
Trustpilot, on the other hand, reflects a 4 out of 5 stars rating out of over 18,000 reviews while SiteJabber reflects a 3.5 out of 5-star rating.
Shared below are some of the most recent reviews we found regarding DHGate:
“I had purchased headphones before Christmas and waited for them to arrive which never did. Customer service and seller kept saying they will arrive please wait. I was very concern seeing that I had received the package which I never got?! I kept sending emails to customer service which never helped and the seller was a scam artist…I wish I could post the emails from DHgate to show the crap I had. Please do your research and avoid this scam”
“Worst return experience ever!!!”
“Don’t ever bother dealing with dhgate, the item I ordered was lost in the post, when they finally sent another one it wasn’t what I ordered. Since then dhgate hardly ever bother respond to my messages and when they do its just to tell me to wait even longer. Dhgate – avoid avoid avoid.”
These consumer reviews can be found at SiteJabber.
Domain Insight
DHGate.com was registered on September 21st, 2004 through the eName Technology Co., Ltd registrar.
According to SimilarWeb, DHGate.com reflected a global rank of 1,319 with a US rank of 799 as of February 4th, 2019.
Ranked as the 44th most popular site in regards to general merchandise, DHGate receives over 25% of its traffic from US-based consumers while an additional 11% is funneled from UK and France-residing visitors.
DHGate Complaints
DHGate.com reflects a considerable trail of consumer complaints.
Shared below are some of the recent complaints we found at Reviews.io:
“They are untrustworthy. They don’t seem what they say they are. They ruse to give refunds. They are not honest with the people when you finally get a gold of customer service.”
“The product was not as describes. There were missing parts on the heated coat. Then they wanted to only refund me 40 of the 70 dollars back because the item was going to cost 35 dollars to ship back. Then a dispute was filed, a refund was given. I was told the seller had to pay for shipping, but they didn’t. The dispute was closed before the seller paid the shipping. What a very expensive lesson.”
“Ordered a knife through DHgate in October of 2018, it is now February 2019 and the knife has not arrived. Seller sent me an email today saying it would ship within the next 110 days. DHgate shows the item was delivered but it hasn’t been. Waste of $28.”
Among the chief complaints would be consumers unable to receive a withdrawal along with DHGate reflecting rather “horrible” customer service skills.
More complaints and reviews can be found at TrustPilot.
Is DHGate.com a Scam?
DHGate is one of the largest online marketplaces so it goes without question that some volume of negative reviews and complaints will surface.
However, the nature and core of many of these complaints are not only troubling but stripe away a reasonable sum of the credibility built up by DHGate over the past 14+ years.
For the time being, we do not believe DHGate to be a scam, HOWEVER, that does not mean that some of the sellers featured at DHGate.com are not scams.
DHGate.com Review Conclusion
DHGate.com is essentially the Amazon of Chinese manufacturers, wholesalers, and drop-shipping entities.
Many of the consumer goods and products featured at DHGate reflect good online savings although the quality of these goods varies greatly from seller to seller.
Remember, DHGate does not support any inventory and works directly with other entities to provide their virtual consumer goods and products category.
DHGate.com does not appear to incorporate a vetting process in regards to their sellers so some of their sellers may not only be illegitimate but scams.
It is for those reasons that we advise consumers to approach DHGate with caution and urge them to conduct external research into the entities that they are looking to purchase goods from PRIOR to purchasing.
Outcome: DHGate should be used at your OWN Risk!
Site: DHGate.com
We invite you to share your insight, experiences, and feedback below!
Order NO:3194445364 / Order NO:3194445366 / Order NO:3194445367 / Order NO:3194445365.
-Read the chatonline with DHgate.
-Acess to our message history in Dhgate.
-Read the messenger in facebook from Dhgate.
To understand what is happen and we are waiting from our order´s that we apply.
“DO NOT BUY ANYTHING FROM THIS WEB SITE!!
Especially electronic products.
I ordered about 8 earphones, and received 4 faulty items.
Price for every products is $95, so 4 x $95 is a LOT of money for me.
I opened dispute for all faulty products, they ask for pictures, videos, shipping label and other impossible things just to protect their seller!!!!
Finally after almost one month and tons of emails all case closed without any solution for me as buyer.
So People, DO NOT WASTE YOUR TIME AND MONEY, STAY AWAY FROM THIS SCAM WEB SITE!!!
ESPECIALLY FROM SELLER; WEIBI123
And important: DO NOT EXPECT ANY HELP FOR CUSTOMER SERVICE!!!
ZERO STAR EXPERIENCE!!!”
After all the replica reviews on u tube, and the mention of this company dh gate on how the products are so good and look and feel so real…. my dumb A…. decided to order almost 500$ on replica bags. Everything seemed great I got an email with little bears jumping up and down !!! Then not even a minute later I get a txt stating something about my order… that made no sense!!! I know I was in trouble at that moment!
then I get an email from this lady named lucky something or another about pay pal and sending money!!!
This should not be aloud to happen, well if it’s too good to be true it probably is!!! I might have Been scammed…. I don’t know yet… but hey lessons in life! But i will report to the bbb and fight for my refund that’s for sure I have patience and time!!! Please let me receive my purchases!!! 🙏
You are right, DH Gate is the worst SCAM in history!!!!! Never order from them!!! They are totally UNTRUSTWORTHY! The sellers site DID NOT EXIST and DH Gates Live Chat would NOT respond , couldn’t even contact them. A Class Action Law Suite should be filed.
I didn’t even want to give DHGATE one star but I had to select at least one star in order to post my review!
This place is a scam! DO NOT ORDER ANYTHING from this company!
I was ensured that a dress that I ordered would me here by July 4th BEFORE I ordered my dress! Promotionspace (a DHGATE seller who has a 6th year Recommended Supplier with 6453 Transactions and 99% Positive Feedback posted on the DHGATE website…HOW THEY EARNED A SCORE OF 99% IS BEYOND ME AND SHOULD BE CONSIDERED FALSE ADVERTISEMENT) ensured me that I would receive my dress on or before the July 4th. It is presently July 13th and I still haven’t received my dress!
After placing my order, I continued to message them asking for updates. Most of my messages were ignored. The few messages that they finally did respond to, they still continued to give false promises that my dress would arrive on or before the date that I provided them PRIOR to my order.
I’m now convinced, IF I ever do receive the dress that I ordered, it probably won’t even look anything like the picture online either!
Do yourself a favor and order from a legitimate honorable company… even if you have to pay more money… it’ll be worth it! Because ordering from DHGATE will be the worst mistake you can make if you’re shopping for a special dress for your wedding, prom, homecoming or any other special event that you need a dress for!
Hi Belinda,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
My grandson ordered an item for a mother’s day gift which never arrived, but said it was delivered.
A request was made resend the item or a refund. All I got was a runaround (see below). This place is a fraud and will swindle you out of your money.
Charles Proctor 2019-05-14 06:47
my package says it was deliverd but not here
Charles Proctor 2019-05-14 06:47
please contact as soon as you can thank you
Charles Proctor 2019-05-14 07:16
Share:
Files: 2019051316…
Charles Proctor 2019-05-14 07:17
package is no where to be found
cheap_nk_shoes 2019-05-14 09:14
Your item was delivered at the front door or porch at 9:02 am on May 13, 2019 in VENTURA, CA 93004.
cheap_nk_shoes 2019-05-14 09:14
hi friend,your package information showed it had been received , Please go to your front door, hallway or email and your neighbor to check if your package is there. If not, please contact the post office and ask them where to put your package.
Charles Proctor 2019-05-15 06:27
okay thanks but i think it was stolen
Charles Proctor 2019-05-15 06:42
i want a refund
cheap_nk_shoes 2019-05-15 09:07
hi friend, If your package is really stolen, you have the right to let the post office compensate you for the loss. Because I paid the postage, they are obliged to deliver the package safely to you.
Charles Proctor 2019-05-15 12:02
I do not know if it was stolen, it just was not delivered, please reship it or refund my payment
cheap_nk_shoes 2019-05-15 14:52
please contact the post office and ask them where to put your package.
Charles Proctor 2019-05-16 03:04
I contacted the USPS and was told the only one that can file a claim is the person that paid the postage, so you need to file the claim and reship my order or give me a refund.
Thank you
cheap_nk_shoes 2019-05-16 09:09
hi friend, if really as you said package is stolen, you and me all lost the package, and i also lost the first postage , so what about you pay some postage , i can reship one new shoes to you , ok?
Charles Proctor 2019-05-17 03:57
I have no knowledge of why the package was not delivered. It is your responsibility to have my order delivered.
cheap_nk_shoes 2019-05-17 09:16
hi friend, i pay the postage, The post office is responsible for delivering the package safely to you.Now the package is lost, this is completely the fault of the post office.This is a loss for you and me.so i suggest that you pay some postage , i can reship one new shoes to you,i really want to fix this issue, please understand
Charles Proctor 2019-05-19 05:29
I have told you what the post office said that only the person that paid for the the postage can file a claim and if you do not what to reship my order then refund the payment.
cheap_nk_shoes 2019-05-19 08:56
i shipped shoes to you , and package information showed it had been received, if the package is lost, This is not my responsibilityok
Charles Proctor 2019-05-20 22:10
NOT OK