DHGate.com Review – What Others Are Saying (2019)

DHGate (DHGate.com) is an online marketplace that supports a vast variety of discounted online consumer goods.

Unlike many of the online retailers that we encounter in this day and age, DHGate works direct with China manufacturers to provide wholesale products along with drop-shipping entities.

Since its inception in 2004, DHGate.com has grown into one of the largest online marketplaces supporting roughly 29 million monthly visitors.

To find out more about DHGate and what consumers are saying regarding their experiences with DHGate, we invite you to read our unbiased review.

What is DHGate.com?

DHGate is an online marketplace that works directly with Chinese manufacturers, wholesalers, and drop-shopping operations to provide consumers across the globe with discounted consumer goods and products.

It should be noted that there doesn’t appear to be a vetting process for manufacturers, wholesalers, or drop-shipping entities to abide by prior to selling on DHGate.

This means that any entity, despite its legitimacy, can offer its inventory of consumer goods and products to online shoppers.

The way that DHGate appears to combat this issue would be to urge online shoppers to check the reviews on their site, in essence, DHGate is like the oversea version of Amazon.

The better the consumer reviews, the more likely the entity is legitimate; poor reviews on the other hand indicate the contrary.

The category of consumer goods and products featured at DHGate would be as followed:

• Cell Phone & Accessories
• Electronics & Cameras
• Sports & Outdoors
• Health & Beauty
• Shoes & Accessories
• Home, Garden & Lighting
• Toys, Hobbies, Babies & Kids
• Apparel
• Jewelry & Watches
• Weddings & Formal Events
• Hair & Styling
• Computers & Games
• Bags & Fashion Accessories
• Automobile & Motorcycle
• Business & Industrial Goods

As you can see, there are no shortages of consumer goods and products featured at DHGate.

Depending upon the seller that you encounter at DHGate will dictate the sum of online savings you will save by purchasing through DHGate.

Average online savings appear to fluctuate between 5% to 50% off what is asserted as the retail value.

According to DHGate.com, their buyers are protected by their DHGate Buyer Protection, however, we found more than several complaints from consumers who not only lost money at DHGate.com but have not received any compensation.

To add, DHGate.com states,” Your payment is released to the seller ONLY when you receive and are satisfied with the items.”

Payment Methods

• MasterCard
• Visa
• American Express
• UnionPay
• iDeal
• Sofort
• Bank Transfers
• PCi
• Novoshops
• SquareTrade
• SocialShop

Who is Behind DHGate?

DHGate.com is operated by Dunhaung Group which is including but is not limited to Shijihehuang International, Beijing Dunhuang Heguang Information Technology Ltd, RichPalace Holids Limited (HK), etc.

To add,” The website identified by the uniform resource locator www.dhgate.com (the “Site”) is provided by Sunlight (UK) Trading Limited on behalf of Dunhuang Group as a service to our customers and its location is 167 City Road, London, EC1V 1AW, UK, registration number: 8512253.”

Furthermore, Camel FinTech Inc processes transactions and deals with refunds and chargebacks on behalf of DHgate.com to customers.

In a nutshell, there appear to be several entities overseeing DHGate.

The disclosed Founder and active CEO behind DHGate.com is Diana Wang, who also was one of the founders of Joyo.com.

How to Contact DHGate

DHGate can be contacted 24/7 through their online chat feature.

Other ways to touch base with DHGate would be by using their contact submission form or by visiting their Facebook page.

DHGate.com Reviews

DHGate reflects quite a mixed assortment of consumer reviews across the net.

Review portals such as Reviews.io for instance reflects a 1.3 out of 5 star rating for DHGate.

Trustpilot, on the other hand, reflects a 4 out of 5 stars rating out of over 18,000 reviews while SiteJabber reflects a 3.5 out of 5-star rating.

Shared below are some of the most recent reviews we found regarding DHGate:

“I had purchased headphones before Christmas and waited for them to arrive which never did. Customer service and seller kept saying they will arrive please wait. I was very concern seeing that I had received the package which I never got?! I kept sending emails to customer service which never helped and the seller was a scam artist…I wish I could post the emails from DHgate to show the crap I had. Please do your research and avoid this scam”

“Worst return experience ever!!!”

“Don’t ever bother dealing with dhgate, the item I ordered was lost in the post, when they finally sent another one it wasn’t what I ordered. Since then dhgate hardly ever bother respond to my messages and when they do its just to tell me to wait even longer. Dhgate – avoid avoid avoid.”

These consumer reviews can be found at SiteJabber.

Domain Insight

DHGate.com was registered on September 21st, 2004 through the eName Technology Co., Ltd registrar.

According to SimilarWeb, DHGate.com reflected a global rank of 1,319 with a US rank of 799 as of February 4th, 2019.

Ranked as the 44th most popular site in regards to general merchandise, DHGate receives over 25% of its traffic from US-based consumers while an additional 11% is funneled from UK and France-residing visitors.

DHGate Complaints

DHGate.com reflects a considerable trail of consumer complaints.

Shared below are some of the recent complaints we found at Reviews.io:

“They are untrustworthy. They don’t seem what they say they are. They ruse to give refunds. They are not honest with the people when you finally get a gold of customer service.”

“The product was not as describes. There were missing parts on the heated coat. Then they wanted to only refund me 40 of the 70 dollars back because the item was going to cost 35 dollars to ship back. Then a dispute was filed, a refund was given. I was told the seller had to pay for shipping, but they didn’t. The dispute was closed before the seller paid the shipping. What a very expensive lesson.”

“Ordered a knife through DHgate in October of 2018, it is now February 2019 and the knife has not arrived. Seller sent me an email today saying it would ship within the next 110 days. DHgate shows the item was delivered but it hasn’t been. Waste of $28.”

Among the chief complaints would be consumers unable to receive a withdrawal along with DHGate reflecting rather “horrible” customer service skills.

More complaints and reviews can be found at TrustPilot.

Is DHGate.com a Scam?

DHGate is one of the largest online marketplaces so it goes without question that some volume of negative reviews and complaints will surface.

However, the nature and core of many of these complaints are not only troubling but stripe away a reasonable sum of the credibility built up by DHGate over the past 14+ years.

For the time being, we do not believe DHGate to be a scam, HOWEVER, that does not mean that some of the sellers featured at DHGate.com are not scams.

DHGate.com Review Conclusion

DHGate.com is essentially the Amazon of Chinese manufacturers, wholesalers, and drop-shipping entities.

Many of the consumer goods and products featured at DHGate reflect good online savings although the quality of these goods varies greatly from seller to seller.

Remember, DHGate does not support any inventory and works directly with other entities to provide their virtual consumer goods and products category.

DHGate.com does not appear to incorporate a vetting process in regards to their sellers so some of their sellers may not only be illegitimate but scams.

It is for those reasons that we advise consumers to approach DHGate with caution and urge them to conduct external research into the entities that they are looking to purchase goods from PRIOR to purchasing.

Outcome: DHGate should be used at your OWN Risk!

Site: DHGate.com

We invite you to share your insight, experiences, and feedback below!