KayleeandTepid.com Review – [Home Goods Hoax]

Same thing happen to me order 3 small rugs totaling 150.00 1-25-20 never received them. In the process of contacting my financial intuition at this time. They are not replying to my emails totally a scam

Ordered the 8 x 5 lion rug. over a month ago. now the email address and website are uncomtactable. I did receive my quilt cover, however very poorly made and did not look like the picture.

This company is an absolute SCAM. They ripped me off!!! I ordered something as a Christmas present and never ever received it. They do not reply their support emails either. Eventually they CHANGED their email address so I could not write to them any longer and now i’ve lost over 100 bucks buying a rug and have to go through the hassle of getting my credit card changed. These people SICKEN me… imagine having Christmas promotions and STEALING money from people and delivering NOTHING. Yep… welcome to Kaylee and Tepid! ABSOLUTE WORST online experience of my entire life!

My son had ordered a Fox duvet cover, saved his money to finally get the one he wanted and today I tried to email this company and no such address!!! I even had an email :
[Important info about your order] Corona Virus Delay

Hello, Oscar E….!
This is Kaylee, here to share an important update about your order at KayleeAndTepid.com.
As you may know, a recent outbreak of the Corona virus reached a critical level, and the national warning of health hazards has been issued in many countries.
Due to this unfortunate situation, we’re forced to close our warehouses and let all workers out for a brief period of time.
Your order is in processing, and it will be dispatched in about 5-7 business days’ time.
I am very sorry for the inconvenience Oscar Exxxx, and I’ll try my best to finalize your order ASAP, but in situations like these, there’re factors that impact the production that we cannot control.
Thank you very much for your understanding.
Kaylee Jackson,
Founder of KayleeAndTepid.com

Sooooo disappointing ( I have crossed out his surname) and a very upset boy learning a very expensive $82 lesson

This company is a fraud and scam. They show pictures of items that are not the items you will receive. I purchased two rugs from an online company called lushgood.com to be delivered before Christmas. The company’s website lists their address as 1939 Allison Ave, Des Moines, Iowa, 50314, United States. I did not receive my order and complained to paypal. Paypal gave me a different email for the company that is provided to their office. A few weeks later in January 2020, I got an email from KayleeandTepid.com and Acozy.com indicating that my item was shipped but I did not get a shipping confirmation number. After a few days, I was informed that the item was tied up in customs and I did not know it was coming from overseas. I got a package a few weeks later and it was not what I ordered. I again contacted paypal and was told that I now have to send the item that I received to Hong Kong in order to get my money back. So not only did I lose the money that i paid to get my item before Christmas, I am required to pay to send two rugs back to Hong Kong which would cost much more than the rugs that I paid for in order to get the money back for the item I never received. So I feel scammed because the website doesn’t disclose this on their website and paypal allows sellers to provide their office with the right address in another country despite the buyer being given an US address implying that the return would be made in this country. Because buyers are suprised by the return to Hong Kong request, it is impossible to get your money back because it costs more than the original item. Further, the company can’t send the buyer what they ordered because they don’t have the merchandise as listed on their website. The pictures on the website are fake and the buyer does not receive that. Paypal would not refund my money and I have filed a complaint with my bank. This company goes by many names and sets up a new name once negative reviews start to show up online, such as lushgood.com, kayleeandtepid.com, acozy.com, and possibly other names to avoid detection.

I ordered a cute three dimensional applique throw with an animal theme. Once it came I realized that they had taken a picture off Pinterest of a real quilt, printed it on a cheap throw and mailed it to me. An elaborate pr effort was conducted while I waited for the product. Your product is now being completed, now being inspected, now being packaged, etc. A new email everyday encouraging me to buy additional piece. When it came I was so disappointed, I immediately wrote them to find out how to send it back for a refund. They offered a discount on the cost; they offered a different quilt; they finally asked for pictures to see why I was dissatisfied. I took a picture of their website quilt and pictures of mine and marked specific areas where you can see the elaborate quilting, applique, etc. and the cheap machine stitching over a print in theirs. I received a note saying that I received the quilt I ordered. When I told them that I would be getting in touch with my credit card company, they sent me an address to send the quilt to in China to get a refund. From the post office, I learned that the package will have to go through customs, will cost $75 to ship, and will probably not reach its destination. A hard learned lesson.

I order what I thought was a quilt at Christmas time. I did finally receive the product but it wasn’t anything like what I ordered. The coloring was off and the quality was very poor. I contact them for a return and refund but nothing received yet.

AB
2/2/20

I ordered 2 bedspreads /quilts kaylee-97895 also a na e lisa Edward’s dragonfly hm 150708 0n they keep saying it is ready to ship so far nothing just hope I can get my money back

I ordered what appeared to be a lush thick rug for my living room. What came was a folded large bathmat type item with a picture of something similar to their ad but not even close to the rug I ordered. They will not respond to my emails. I will be going through paypal to see if I can get results from them, but they haven’t been any more helpful in the past. I wish I had researched the company ahead of time. DON’T waste a dime on this company and research everyone you plan to buy from! They were an ad on Facebook and I fell for it. That won’t happen again! Negative 100 stars!

These scammers are constantly making new pages on Facebook and launching massive paid campaigns. I urge anyone who sees their Facebook ad to report their page and it will be closed.

I ordered a rug and it never came in. The USPS tracker said it was delivered but I never received it! I tried to contact them and they haven’t been responsive. It was $90! How would I go about getting my money back. Can I dispute the charge with my bank even though the money was taken out 2 months ago?

Kaylee and Tepid now calls themselves: “Lushgood.com” and lists its contact information as:

Address: 1939 Allison Ave, Des Moines, Iowa, 50314, United States

When I did not receive my order, I contact paypal. On December 27, 2019, I got the following shipping confirmation:

Kaylee here, from KayleeAndTepid.

Good news!

Your order has been shipped out, and you can track it here:

En Route
MANIFEST DATA RECEIVED
Fri, December 27, 2019 at 9:01 AM
UNITED STATES

From:
Nantong, 190 518000
CHINA

To:
COLUMBIA, SC 29210
UNITED STATES

I would have never ordered this as a Christmas gift if I had known that this is not a legitimate company, but a factory in China. There is no way to track the item unless it actually makes it to the United States.

Cheap cheap cheap materials that you do not even want to use it, I love cats I did order 5 bedding set, 2 rugs, 1 blanket, all products use very bad materials, I think they products even on sale still expensive but I love cats that why I am not mind the pay for it, but even have cats in the real products still look too ugly for me, it is not look nice same as the pictures in their website and they say 30 days return it is not true …. its a scam bad company…… do not waste your money

0 star for this company and products, cheap cheap cheap materials that you do not even want to use it, I love cats I did order 5 bedding set, 2 rugs, 1 blanket, all products use very bad materials, I think they products even on sale still expensive but I love cats that why I am not mind the pay for it, but even have cats in the real products still look too ugly for me, it is not look nice same as the pictures in their website and they say 30 days return it is not true …. its a scam bad company…… do not waste your money

I’m an owner of Amish Spirit Quilts. This company has illegal obtained and is fraudulently using images of our products to sell cheap subpar “blankets” – Amish Spirit Quilts will NEVER sell product on the venue.

I paid $80 for a quilt (item # CL070638) from Kaylee & Tepid. I just received it exactly 3 weeks after ordering. Once I saw that it was shipping from China my heart sank but I still had hope. Well, what I received is not a quilt at all. It is two solid thin printed pieces of fabric that have been machine sewn together with a ribbon edger that was poorly sewn on. Hugely disappointed and feeling ripped off! This “blanket” is maybe a $30 item. UGH!

I ordered a “rug” for the entrance to my home. It was a felt piece of crap that smelled like it too! $50! I could have gone to Macy’s and bought something nicer! And there is no phone number to call, just an email to submit a form to. I am calling my cc company and fighting the charge.

I knew this company was a fraud when I found a picture of a quilt that I had made and displayed at a quilt show as one of their “offerings”. Total rip off . They are liars.

I just ordered before researching the company! I reported my card as being used as fraud/scam and blocked/closed the card out permanently! Stop pay has been issued from my institution. Hope you see this review before ordering and if you JUST placed and order, you can do what I just did.

I just bought the 9×3 guitar rug, what a piece of shit, it was all scrunched up and creased and crap quality.
I was also offered a 30% discount off my next order when I complained, scamming scumbags.

Darn! I saw a really funny giant cat duvet cover and pillow cases on my Facebook feed that I would have loved to have had for our guest room, but I came looking for reviews because I had a horrible experience buying from a Facebook ad for a shop called Dresslily – another Chinese rip-off merchant whose product – a denim jacket with a scraggly fur collar that looked nothing like the voluptuous collar in the ad – was an overwhelming disappointment. The thing also had a disgusting smell and none of the buttonholes had been sliced open. And their return policy sucked. But that’s about Dresslily. I’m disappointed that Kaylee and Tepid sounds like the same kind of company because that duvet cover and pillow cases look fabulous.

What’s with Facebook accepting ads from places that rip people off like that?

I’m very disappointed by their product. I ordered a duvet cover with an Indian elephant print. It didn’t look and feel as a $100 product… first, the print on the fabric looks like it’s been magnified too much, so when you look at it, it’s blurry, like you would need glasses for it to look good. Second, there is a awful bright construction orange line on one of the pillow covers, that had no business being there. Third, the fabric feels cheap, like something you could have bought in a Chinese discount store. The stitching doesn’t look too good either. It looks like if you wash it a couple of times, it’s going to fall apart. It’s flea market quality. Worth maybe $25. Oh, and last but not least, I ordered a king size, and my duvet doesn’t fit. It’s too small. 🤯
This is what I wrote to them. And then it the “send” button, without anything happening…🤣
I got scammed.

Ordered a bedspread. Not great quality. Moose picture isn’t bad. Took forever to get here. It’s for camp and fortunately i don’t make the bed very often. Won’t order again.

Nothings but stolen low quality web images, stolen and posted to print on demand sites. KAYLEEANDTEPID IS A THIEF AND A SCAMMER! They have many facebook pages buying sponsored ads to sell stolen art and gutting artists, including me. >:(

Kaylee and Tepid ( they use other names but the products shown in the ads are the same) is a scam company. Stay away! I purchased a carpet with a sewing machine picture on it. I was
so excited because my daughter is a seamstress and I knew she would love it, and her birthday
was coming up. Like other people I saw an address for this company was in France, so thought
it would be fine. I only wish I had done a search on them first, like I usually do, but my emotions took over and I just knew my daughter would be so surprised.
When I received it, it was in a bag not much bigger than 8×10, not a rolled up 5x 3’carpet that I thought I was receiving. Not only was it paper thin, not anyway resembling a carpet, the picture was blurry and there were white drip marks on the black areas. It was so defective!
I immediately sent an email to the company with pictures. After many emails later they offered me 30% refund and 20% discount on future purchases. No way was I going to make another
Purchase from them. I asked for a total refund and was told I needed to send the rug back at my own cost to get a refund. The address they gave, to send it back was in China. I found out the
cost of sending it back was more than I paid for it, and with no guarantee I would actually get
a refund, I declined. Many emails later, they have stopped replying to me. Again the product
was totally defective and not usable as clearly shown in the pictures I sent them.
Every time I see one of their ads I report it to Facebook and a Buyer Beware comment attached to their ad. My only recourse was to get in touch with my bank because I had used my debit
card to buy this piece of junk. They are doing an investigation and a possibility of recouping my money. The bank informed me it could take a couple of months with no promises for a refund. I just knew my chances of a refund were somewhat better with my bank than with Kaylee and Tepid.
I have learned my lesson, research the company thoroughly before buying, better yet stick with companies like Amazon etc.

I just ordered the Christmas red truck rug. Then I got the notice they were a scam company and credit card company says transaction is pending but they can’t do any dispute til it goes through what’s up with that? I emailed as they told me to cancel which I did now waiting for reply they say it takes a day to get back to me. Sadly I think I’m going to be stuck trying to cancel. We’ll see how it goes ? Too bad that the info on this site doesn’t have a warning attached from BBB so you are warned about bad reviews.. warning came too late for me from somebody.

Ok so after reading this report I was very worried about my order. However they company gave me regular updates on my purchase and it arrived 5 days before the expected date of Nov. 26 2019. The rug is A smooth canvas that could be used in door or out not a plush carpet It is thin but has a non slip back, does not bunch up or slide around on the floor, if you want it more plush put a pad under it. The workmanship was excellent the colours vibrant . Not exactly the pile carpet I expected but am very happy with it . It will work even better in the area I bought it for.

I posted earlier about a duvet cover I ordered. I filed a complaint with Paypal, and found that in order to get a full refund I would have to mail the items back to China, with tracking, and I had ten days to get it there! This would cost more than the refund. I have a hunch they copy high quality designs onto their crappy fabric.

Worst company I’ve ever dealt with. Wish I had see this before ordering. Issued a complaint through Paypal. Seller demanded to get product back before issuing a refund. Cost to send it back to China was more than I paid for the item. Horrible company to deal with. DON’T BUY FROM THEM!

Hopefully Paypy will be able to resolve my dispute with this company. They sent me duvet that is cheap garbage. When I filed a dispute with PayPal
I received an email from Kaylee and Tepid stating I could return the product for a full refund if I shipped it to Shanghai , China.
It came from New Jersey.
We’ll see what happens. They are definitely selling cheap copies of other home goods offered by legit companies and scamming people.
Don’t do business with them.

Sandy

I orded a duvet cover and it was wrongly addressed even thought the company had confirmed my address by email. I received emails demanding that I contact the courier firm to arrange delivery. This couldnt be done as the parcel ended up as a return to sender due to this wrong addressing from Kaylee and Tepid. Ive sent numerous emails, every 2nd day, asking what is going to happen to my order to no avail. DO NOT USE THIS COMPANY THEY ARE NOT TRUSTWORTHY.

I ordered a queen bedspread for 110 dollars …. it came yesterday after 1 month. When openeded the delivery inwas so upset! This thing is so thin, and the quality is so bad ! Like its a real joke to sell products like these !

I sure wish I would’ve done my due diligence on this company. I ordered a rug and when it arrived, it was wrapped up in a package, instead of a roll, I knew something was wrong. It was a good size rug! I didn’t even take it out of the package; I just opened it enough to see the material and knew this was more of a mat and not a carpet type rug. I immediately sent them an email wanting a refund and an address where to send this rug. After several days of emailing back and forth, I finally got them to give me a 100% refund but I had to send it back or they would give me a 25% refund and I wouldn’t have to mail it back. They sent me another email(always a day later) to mail it to them in China. I asked if I could mail it to the return address on the label instead, which was California. I asked why China and not California and (day later) their response was that the California address was the warehouse. They wanted it back in China! So off to the UPS store thinking this is not going to be cheap to mail back and sure enough it would cost $108! That’s a little shy of the purchase price. Even if I do the flat rate box at the US Post Office, it would still cost me $60. So, I’ve asked them for the 25% refund and not to have to mail it back. We’ll see if I get that. I think I will reach out to PayPal. They should be aware of this company not want to be associated with them in handling their payments. I would not recommend buying anything from this company.

Thank you, everybody, for posting! I really appreciate everyone sharing their bad reviews. It’s sad to have my dream of an gorgeous elephant duvet blown to shreds, but far better than dealing with the stress and anger of falling for a scam.

I, too, purchased a “rug” and “king size bedspread” from this company. Their website referred to an address in France and the items came from China. Had I known that, I would have passed. I emailed them yesterday to demand a refund and, based on these posted comments, I doubt I’ll hear from them. I paid for this purchase via PayPal and have already registered a dispute. I was taken by the dragonfly option and, the “king size spread”: 1. doesn’t cover my bed 2. the dragonfly image is blurry suggesting a blown up image from somewhere 3. It’s so thin and cheap looking, I will not use or display in my home, couldn’t if I wanted to, it doesn’t fit. The “rug” is about as thin as something you’d change a baby’s diaper on with plastic-looking material as the backing. I so wish I had seen this review and everyone’s comments prior to ordering. Both items came separately, maybe 2 weeks apart, and both were folded up into small plastic shipping bags. I didn’t realize the 1st package I received was the “rug” as, even folded up, it’s so thin I was shocked to find the “rug” in the bag. Same thing with the “bedspread”. On another note, I purchased a “pair of sunglasses” from an online website that didn’t mention China, but, guess what?, came from China and is also plastic junk. No more for me. I’ll support online sites I have a history with that I trust. Otherwise, I’ll go physically shopping to see what I’m buying.

I ordered a bedspread and the quality was terrible! It was no thicker than a sheet and the sewing was awful. I definitely was scammed by Kaylee and tepid. Once they get your money they stop communicating with you because they know they sent you garbage and they don’t want to hear about it.

Total bait and switch …What arrived was a hand-sewn duvet cover featuring the design I thought I purchased blown-up, stretched and reprinted on a sheet. What you see is not what you get.

I bought the 3D forest rug and was very disappointed when it finally arrived. It doesn’t look 3d at all, totally out of focus and it’s really thin- paid $89 for this #&$#!

Just received a duvet cover I ordered a month ago. The pattern is gorgeous but the Queen size is not the typical Canadian queen size and the material is cheap quality. I probably won’t order from them again.

Well I ordered a bedding set from them then saw some bad reviews and heard they were a scam! My order took FOREVER to come but im happy with my purchase and I dont feel like I got scammed at all!!!!

I also got taken by Kaylee&Tepid. Received the rug but certainly not the pattern I ordered. My 10×6 rug came all folded up in a usps bag.
i am definitely going to try and get it off my account..
Mine also came from Irwindale, CA. Cost them 13.68 to mail to me. They want me to spend close to 60.00 to ship to them.
My own fault. As someone else said to good to be true!

I ordered a sunflower sherpa large throw and had it sent as a gift to my sister in a different state. She called me and asked what it was. She thought it was a table cloth. It was so thin you could see through it. No sherpa just a thin piece of cloth. I contacted the company. They wanted pictures. I sent them a video. They offered me 30% back after I nagged them numerous times. I paid $70.00 for this. SCAM SCAM SCAM

Gianna, Obviously your unwillingness to work with me in order to resolve
this matter only further supports the negative reviews your company has
received. No where in your return policy does it state that the merchadise
MUST be returned to China when it was originally shipped from Irwindale,
California which, ironically would cost one third versus Shanghai, China.
As a former business manager of 34+ years, I understand the importance
of customer service, and that sometimes you have to stand your ground vs
“bend” the rules to satisfy your customer. The Octopus 8X5 rugs description
was totally deceiving seeing that it claimed that it had a ‘soft pile’ texture
which indicates that it’s created with a short yarn. What we’ve received is
nothing more than an oversized bathroom rug with a foam-like texture!
Unless this matter can be resolved today, I will have no further recourse
than to pursue having the charge revoked from my Visa account in the
amount of $99.90 along with filing a complaint with the Better Business
Bureau, and posting my interactions with you and your company!

Add me to your list of duped consumers! Ugh. I ordered the cute bird print “King size” bedspread from my phone (1st mistake and 1st/last time I did that) and my order did have several notices by e-mail that it was coming. It arrived within the 30 days, about 3 weeks, and was not a bedspread as I imagined, but a thin duvet cover that barely hangs over the edges of the bed. When I contacted them by e-mail someone named Mary got back to me immediately, asked me to send her photos of what I ordered, which I did, showing how the pillow case didn’t even fit to the end of the King size pillow along with an image of an actual King size bedspread on the same bed. Then I got another email asking me to send them the dimensions of the product I received, pointing out that I ordered the “King sized” bedding and that the dimensions were listed as smaller than usual bedding. Silly me, I didn’t measure or look up what King size bedding is supposed to be, I just fell for the pretty picture and ordered it to the tune of about $80. Thanks for these reviews. I will certainly check them BEFORE ordering in the future. Not exactly sure what I’ll do next, but I don’t expect to get my $ back or any type of satisfactory customer service. My bad.

Ordered Octapus bedspread for a double bed. Hangs over the edges about one inch and does not reach the pillows. Super light weight. Way way too small.

I just got my 8×5 rug that was $130 and it is lighter than a bath towel. No decent area rug is that light and flimsy. At the most, a product of this quality should be $50 I had ordered the rug after seeing a “money back guarantee – no questions asked”, but when I looked further into the policy it had a bunch of loopholes listed like: if the rug is on sale you cant return(they are all listed as being on sale); or if its removed from it’s original packaging(you have to remove it from packaging); or only if its defective(you can only see if its defective if you remove it)
The business says its France but they ship from China. There is no phone number listed, you have to pay for returns and you have to return within 30 days of ordering. I sent them a message but I have no hope they will help me, so I contacted paypal and I’m hoping so hard that they can work this out for me. I am so incredibly disappointed.

Maybe before you trash a company based on a theory but no hard evidence, you should try ordering something from them. I ordered a rug from them a few days before I happened upon this article, and was in a panic for over a week that I’d been ripped off, but could only wait and see if the rug was delivered. It was, surprisingly quickly (I believe only about 2 weeks after ordering), and is as lovely as advertised. I was sent tracking info by both DHL and Canada Post, and was able to see when the item reached Canada and then was delivered to my home.

Has anyone bought the mandala carpet? I really had my heart set on. Now I’m afraid it will be crap and I won’t be able to return it

Compre una alfombra 9×6 y lo que mandaron fue una frazada 8.5×5.5ft una porqueria,lamento está compra.un error.

I also ordered the bird duvet which looked really pretty on line.(a rendition of an actual painting that I like. Super cheap and hideous in reality. I definitely got scammed. Never again!

Stay away! I ordered a “duvet cover” and pillowcases – the picture in the ad was a very cute bird pattern. They arrived several weeks later. The pattern was the same as pictured, very cute, but the fabric was this cheap shiny stuff, kind of like a shower curtain, nothing you would want next to your skin. And the duvet cover was 62″ x 68″, too small to fit over a standard twin duvet insert. Absolutely unusable.

I actually had a good experience. Ordered bedding. A style i couldn’t find other places. Not cheap. But what we wanted as a gift. Received shipping info and tracking #. No issues.

I bought a rug( if one could call it that,)
60 euro,
Rubbish quality.
Intended returning to get refund ,but I don’t think I waste money on return postage.
Scam artist.

I ordered a rug and got this weird-ass mat. when I asked to return it they asked me to send pics of it which I did immediately and have never heard back they got my money, they gone
Stay away from this company

I bought one of these 8 x 5 carpets I haven’t seen it as its a gift for a friend of mine, he was my caregiver during the Edmonton Blues Festival , in Alberta Canada.

Thank you for your valuable information on KayleeAndTepid. I so wanted it to be genuine, but had my doubts. Too good to be true usually means it is just that.

J’ai eu peur de ne pas recevoir ma commande. Je n’ai jamais eu d’email de confirmation de commande et ni état de commande. J’ai du communiquer avec le service à la clientèle pour savoir où il en était rendu avec ma commande. Ils ont dit qu’ils m’envoient un email pour le tracking mais je ne lai reçu qu’après avoir ouvert un litige sur paypal. Finalement selon le tracking ma commande était proche d’arriver et je lai reçu. C’est un beau produit mais la compagnie doit absolument travailler sur la communication avec les clients

In addition to your research, at least one item offered by Kaylee and Tepid is a copyright violation. The Mandala DD0309086R is a rug based on an original, award-winning, and internationally known quilt design by Ricky Tims who holds a copyright on this design.