In a world that’s focused on appearances, dressing to impress is a given. We all try to dress sharply and follow up on trends, but enjoy trying out new styles as well. That this comes with a price, speaks for itself, and that we all try to find ways to save money on our purchases is only logical. If you’re a fashionable but economical person, chances are you’ve crossed paths with sites like Berrylook.com, offering trendy clothes at very low prices, worldwide shipping and perpetual discounts, seemingly offering trustworthy customer support. Only, once ordered, it turns out that they don’t live up to any of the expectations. We did a little research on Berrylook, and this is what we discovered.
A quick view at customer testimonials reveals that there’s a few ways in which Berrylook is indeed consistent. Shipping time, for starters, takes a lot longer than indicated, with quite a few shoppers waiting for over a month to receive their orders. Secondly, items received often don’t quite match the pictures and descriptions that come with the articles, or are simply delivered in the wrong colour. One customer repeatedly got sent the wrong dress. When items are delivered as expected, they often lack in quality. Multiple Berrylook customers received clothes they ‘wouldn’t even wear to a Halloween party’, adding that the clothes looked nothing like what the picture suggested. Many didn’t receive everything they ordered and had paid for or were shipped the wrong items. Another frequently reported complaint was receiving clothes in sizes customers saw fit only for children, even when they had kept the differences in sizing in mind (Berrylook is based in Hong Kong) and had ordered clothes larger than normally necessary.
All of this wouldn’t be unforgivable if it wasn’t for the customer service that follows up these ‘mistakes’, with many a shopper giving up before ever receiving a refund – if that was going to happen in the first place. Ignored emails, rude replies to emails informing customers that they’ll have to pay the return shipments themselves as these are quite costly, and an overall very obscure return policy make this one of those stores you just can’t get any post-purchase assistance from.
There is reason to believe that Berrylook does try to make themselves look better by occasionally posting a very positive comment to the comment section on websites like trustpilot. A few dramatically optimistic five star reviews can be found throughout the section, standing out hugely among the sea of one star ratings.
So what is going on here? We tore ourselves away from the list of horror-stories that was the customer review section and went on to investigate.
A reverse search of the pictures used on the website reveal that almost anything that can be found on Berrylook, can also be found on Aliexpress and a ton of other websites that are probably doing the same thing Berrylook does. They most likely order from Aliexpress and ship directly to their customers, who in turn receive poorly made clothing that often doesn’t even match the pictures that accompanied their intended purchases.
So how do they get away with this? Why do people keep falling for this kind of deceit? It’s all in the pricing. Sites like Berrylook most of the time work with timed discounts, making customers feel pressured to order quickly – otherwise, the item they’re after might be sold out before they ever get to buy it, or the discount ends and they have to pay the full price (often up to twice as much as the discount price shows). On top of the price deductions you find all over the page (and at all times, mind you) they offer additional discounts on first orders as well as for regular customers. Extra Berrylook discount-codes can be found on the internet. This is making shoppers think they’re saving even more money while in fact they’re overpaying for something they could find much cheaper on Aliexpress. In reality, the abundance of seemingly random discounts is just the bait.
On top of that, quite some effort is put into maintaining a positive image, and those efforts include more than the fake customer testimonials mentioned above. The sites offering coupon-codes for Berrylook use blog platforms, both commercial and non-commercial, like “Medium” and “ShareASale” to share reviews praising Berrylook for its trustworthiness and efficiency, even owning up to what they make out to be nothing more than little deficiencies humans are prone to. The blogs go on to praise Berrylook for its low prices and wide range of clothes available.
So is Berrylook a scam? Yes, it (most definitely) sort of is. You don’t pay to receive nothing, that’s true. You might even receive the same number of items you asked for (whether or not they are the items you actually ordered), but they’re not likely to be of any use. Unless you have a very small friend or family member that enjoys wearing table cloth-like clothing. The plastic kind.
Still want to buy something they sell? Do yourself a favour and order it straight from Aliexpress – just search the image Berrylook uses to commend the item you want in google, and pay the price it’s actually worth (or probably still a bit more than that).
Want to rid the world off of this sort of scamming? Order with actual brands that are concerned with what they deliver and pay a bit more – you’re more likely to get decent customer service, and saves you some closet space.
Have you been scammed? File a complaint with us today!
THIS PLACE IS HORRIBLE…..AFTER FINDING OUT THE ORDER WAS NOT EVEN BEING PROCESSED AFTER 2 WEEKS OF PAYING THEM I ATTEMPTED TO CANCEL THE PAYMENT…THEY NOW WANT TO TAKE 14 DAYS TO GIVE ME BACK MY MONEY….DO NOT ORDER FROM HERE
Totally agreed it’s a spam. since I can pay via PayPal that my credit card information would not be released. And the price and styles of clothes are so attractive.
I finally ordered as a trial and even paid express delivery charges for delivery within 2-3 business days. Eventually goods were shipped out 2 weeks after my order, and yes 2-3 business days to destination country but not my home. I waited more than 6 weeks and didn’t see my order. so regret not doing research on reviews before placing order on berrylook.com.
My first instinct was “do not purchase from them”. Wish I had looked at the reviews prior to placing an order.
Took an entire month to receive a partial order and when I finally did, the quality of the sweaters particularly one of them was so demeaning. The other was a Large and looked like a Small.
I always look at the finishing touch and cleanliness of every garment, doesn’t matter where I purchased it or the price. I will never again purchase from BerryLook. It was hard earned money wasted, which in the end, came out more expenses then expected. These were for Christmas gifts of which I ended up buying other gifts, spending more money then budgeted.
Lesson learned !
I will not enter my order number because I do not wish for a reply. I have read several replies and these are automated, meaning they are all the same.
Not interested and won’t change anything on your end nor mine.
I ordered two pairs of boots before I read these reviews unfortunately. Size 11 I figured would fit my 10 foot. These are size 8 at Best I’m stuck with these shoes because there is no contact information for returns. Big scam
Tthis company seems to have got away with scamming many of us. Their review page is obviously written by themselves in very poor English. The dress I ordered was far too small and they asked me to accept a £9 voucher refund as it was so expensive for them them to incur further postage etc. the goods presumably are returned to Hong Kong. My dress was not expensive, but I have told them the offer of a voucher is not acceptable and have received nothing. A site like this does harm to all online companies.
Berrylook is a totally unscrupulous company that is all too willing to defraud its customers. Don’t fall for the pretty pictures!! Under the best possible circumstances, you will NOT get what you expect. The clothes are sized for little girls, and the quality is abominable. Furthermore, they charge even for items they never ship, and there is no way to get your money back. JUST SAY NO!
I too have tried to check on my order. They got their money my theres no place on the web that can find I ordered anything. This disappoints me, it was for the holidays.
This company came to me on my Facebook. I was scammed. Long arrival of 2 items that were fitted for a child. Not an adult. Google and Facebook should be accountable for allowing a corrupt bunch of Asians to continue scamming Americans. And there is no way to talk with Berrylook. I’m out $50 After reading all the negative comments on the company not Going to waste time trying to get anything back.
Don’t give up! Read my posts! I got my money back!!!
Dear Wendy i want to take action too like you whats can i do . Can you tell pls step by step action🙏. Thanks agead Elena
Wendy. Tell us what you did to get your money back. I couldn’t find your post. I called my credit card company. Got a number in Hong Kong that is always Busy. The return address on my package is a used car lot in Chino Ca. On Pipeline Avenue
I ordered two coats from them one is to small nothing like I ordered haven’t received the other one tried to get in touch with them and it is impossible they give you the run around I even paid extra to ship faster this company is arip off
I purchased a couple of items from Berrylook. Firstly it took too long to arrive, after chasing them for weeks and when I finally received the items, THEY DO NOT RESEMBLE AT ALL the pictures on their website, The garments are very poor quality, smell horrible chemicals and really small sizes, even though I used the size chart and I ordered a size bigger.
IT HAS NOTHING TO DO WITH WHAT WAS ADVERTISED ON THEIR WEBSITE AND IT’S A COMPLETE GARBAGE.
All written customer reviews on the website are fake. Do not get fooled by them.
I have tried contacting them via email several times now trying to get a full refund but I have not heard anything from them yet.
Luckily for me, I made payment through PayPal, and hopefully, they will investigate and refund my money back.
DO NOT WASTE your time nor your money on this company. Also, share with your family and friends so they don’t get scammed.
They should be banned from operating at all costs! This is a pure scam!
Check out the link (below) for the thousands of customers who have the same issue with Berrylook
uk.trustpilot.com/review/www.berrylook.com?languages=all
Berry Look is not a legitimate business and I can’t understand why some entity hasn’t shut them down. One star is not bad enough, we should be able to select negative stars. I ordered two dresses, yes I took the bait about a week before Thanksgiving, paid $12 in shipping to have it delivered in 5-7 days. I immediately received a text from my bank that it detected a fraudulent transaction so I immediately responded and said to stop payment. I then found all these reviews, how could I have fallen for this scam! It’s December 17, a month later and although I did receive a shipment notification about 12 days ago, still no delivery. I’d also like to note that after the purchase I did not receive any email confirmation so had no recourse to contact them. Here’s another weird thing, I called my bank the next day and they said that there was a charge from China under another name that was what flagged their system as fraudulent and what I responded to, so my bank cut that charge off. HOWEVER, once that charge was held up, another charge, same exact amount came in under “berry look” and of course that one flew under the radar. So it’s as if they try to be deceitful by using another name then if that doesn’t work, they will charge under the site’s name. SO sleazy. Beware everyone this is not legitimate. I still have nothing to show for my money. I’m posting this everywhere I can to warn users.
Berrylook is a scam! Took over 6 weeks to get my blouse. I ordered a size up and it’s still way too small. Now I can’t get a hold of this company. Left messages but I have not received a responses people beware! Don’t make the same mistake I did!