Noom, hosted at Noom.com, delivers 16-week courses that are tailored towards a consumers make up and weight loss goals.
According to Noom.com, Noom was developed by various nutritionists, medical physicians, health coaches along with exercises specialists.
While Noom has disclosed that over the past 10 years that they have helped aid more than 45 million individuals, the community feedback surrounding Noom does shed some disturbing discoveries.
To find out more about what others users are saying about Noom along with the outlook of Noom for 2019, we invite you to read our impartial review.
About Noom
The mission statement shared at Noom states that, “Our mission is to create products that help people live healthier lives.”
By creating an account with Noom, you’ll supposedly be on your way to living a more healthy lifestyle.
Some quick statistics regarding Noom would be as followed:
- 84% of users successfully complete the program
- 64% lose 5% or more body fat
- 60% of users maintain the weight loss for one year or more
- 83% of diabetic users have better control over their glucose levels
- 73% of diabetic users say a reduction in the risk of diabetes
According to many Noom users, Noom provides thorough information regarding nutrition, weight loss tips along with intuitive tracking tools to help users stay on point.
Noom is not just a web-based platform, but more specifically a mobile application that is available in the Google PlayStore for Android devices or the AppStore for iOS devices.
Getting Started with Noom
Among the information you’ll be asked to provide would be your ideal target weight, your current height and weight, approximate age range along with gender.
From there you’ll be asked to describe what kind of lifestyle you have by indicating whether your diet and activity need a lot of work, indicating that you have some healthy habits or if you mostly eat well and stay active.
Next, you’ll be asked to describe what your typical lunch is comprised of.
Which ranges from, “I tend to eat sandwiches and/or wraps, I tend to eat soups and salads, or other.”
Moving forward you’ll be asked to indicate how often you eat throughout the day, whether you have any significant back issues or if you are at risk for any of the following:
- Heart Disease or Stroke
- High Blood Pressure
- Diabetes
- Osteoarthritis
- Kidney Disease
- Depression
- Other
- None
Getting towards the tail end of the registration process, Noom applicants will be asked whether they have been diagnosed with or have received treatment for diabetes or if they have taken any antibiotic medication in the last 2 years.
After that portion has been completed the last part of the survey asks users what type of setting they live in, such as big city, country or suburbs.
You’ll then be asked to provide your email address to receive your survey results where you’ll receive a customized plan to help you achieve your weight loss goals.
To finalize the process, Noom applicants must confirm that they are able to dedicate no less than 10 minutes each day to Noom and surpassing your fitness goals.
Once completed you’ll have access to the following:
- 24/7 personal/group support
- Access to their mobile application for iOS and Android devices
- Complete plan to become better educated regarding bad habits to avoid
- Uncapped access to health professionals who can help you stay on track
Programs Available at Noom
Noom supports two 16-week programs which would be Healthy Weight and Diabetes prevention.
Each of these programs are broken down into the following 3 stages:
Foundations
In this stage you will learn about the fundamentals of living a healthy lifestyle.
Among the main subjects of discussion would be proper nutrition, the advantages of physical activity, the importance of sleep and how to better manage stress.
Employment of Skills
From there you’ll take the information you gathered in the first stage and implement them in your lifestyle.
The aim of this stage would be to cultivate better habits, how to surpass plateaus, positively altering your perception while living an overall more enjoyable and healthy life.
Controlling Impulses and Habits
The last stage of Noom’s programs are constructed with the intention of Noom users having the ability to create their own long-term plans, how to stay driven to meet their goals and how to overcome obstacles that are sure to pop-up along the way.
Noom Pricing
First time Noom applicants are eligible to receive a free 14-day trial but only after they have selected one of the following plans:
- Monthly for $59/month
- 2-Month for $49.50/month
- 4-Month for $32.25/month
As soon as your trial has ended you should expect your payment method to be charge immediately and will automatically renew upon cancellation.
Add ons that could be considered would be a a work out plan tailored toward to goals which is $49, a meal plan for $79 or both for $79.
In order to get in contact with Noom, you are encouraged to call (800) 910-7375 or email programsupport@noom.com.
In addition, there is a contact submission form featured at Noom that can be used for less immediate inquiries.
Noom Reviews
Noom reflects pretty good community feedback at TrustPilot, reflecting a 4 out of 5 star rating out of 2,063 reviews.
“Program is excellent…I’d recommend you give it a try.”
“The regular doses of bite size information is really helpful. It’s helping to make the info stick.”
Whereas past Noom user reviews shared at HighYa depict a different story by reflecting a 2 out of 5 star rating out of 113 consumer reviews.
“They will lure you into a 14-day trial and then charge you a non-refundable $129 for four months even if you didn’t use the app past two days.
If you want to cancel during the 14-day trial, they don’t have any easy option except getting in touch with support.”
“I was going to sign up for trial. I wasn’t even sure it went through. One morning I awake to a $129 charge on my credit card. I never used Noon, and I downloaded the app to cancel only…When asked for a refund, I was refused. You have to cancel before the trial ends. I didn’t know it began! I am out $129 for nothing right before the holidays.”
According to the Better Business Bureau, Noom, Inc. reflects a 1.5 out of 5 star rating out of 77 customer reviews while their platform has accrued 310 complaints over the past few years.
Among the chief complaint would be billing and collection issues which we imagine have to do with consumers being illicitly charged after already cancelling their free trial membership.
Noom Popularity
According to SimilarWeb, Noom.com reflects a global rank of 30,238 with a US rank of 7,559 as of December 20th, 2018.
Detailed in the report would be how Noom is ranked 2nd as the most popular weight loss domain while the site supported a little over 1.5 million visitors last month.
Approximately 71.54% of the sites traffic is comprised of US-based visitors while 27.70% of all the sites incoming traffic is derived from social media outlets such as Facebook, Pinterest and YouTube.
Can Noom Help You Lose Weight?
We believe that if you truly stick to the plans tailored by Noom and employ better lifestyle habits that you can lose weight while using Noom.
Noom Review Conclusion
Noom reflects a great deal of controversial consumer feedback which is why we are urging consumers to only utilize Noom at their own risk.
While some review portals reflect great user experiences and members hitting their goals, there is also a significant volume of negative consumer experiences to navigate through.
According to the Google PlayStore, Noom reflects a 4.2 out of 5 star rating out of 170,705 reviews and has over 10 million downloads to date.
While we feel that Noom can help you reach your weight loss goals, we also must warn consumers about possible charges that may occur to your payment method, EVEN if you have already canceled your free trial.
With this in mind we are going to bring this review to a close but if you have any experiences, insight or feedback to share we ask you share them below!
Outcome: Noom should be pursued at your OWN risk!
Site: Noom.com
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Wow. I signed up last week, tomorrow would be my 4th day – with coaching, etc. I didn’t realize there were so many additional add-ons. After reading the comments here, it made me nervous so I canceled. My trial period ends on 9/20/19 but I told them to cancel me effective tomorrow. We’ll see if I get charged.
Just curious, did you get charged?
Buyer Beware on Noom. This program is a huge waste of money. I added the diet and exercise plan for $59 up front at the 14-day trial phase because it said I was getting 50% off. They sent me paper document on exercises to do and foods to eat that does not integrate with the APP. The plan provided is no more scientific, well thought out, or well presented than an article in Woman’s World Magazine. It is no-where close to worth $59 and it is not refundable. RIPOFF!!! Companies that strive to offer and believe they are offering something of value stand behind it. Beware of those that do not. THE DIET AND EXERCISE PLANS ARE A HUGE WASTE OF MONEY. The Noom App is also a huge waste of money. There is day to day advice you can read which is touted as having the advantage of phycology behind it. It is no better advice than the advice you can get in any standard internet article for free. The one-on-one coaching is the biggest scam of all. You will get a few canned emails. My specific questions did get a human response (I think), but it was short, curt and impersonal, and received about 24 hours after the initial question. It is nothing close to being “one-on-one personal coaching.” I have received much better support from my friends on fitbit and from weightloss chat groups – both of which are free. Noom is such a waste of money. Oh, and they have their own green, yellow, red rating system for food, but also set a calorie count for you (about 1200 calories and if you exercise you get 50% of your burn – for example, if you burned 300 calories in exercise you get an additional 150 calories in Noom for the day, for a total of 1350). It is so much easier to log your food in My Fitness Pal than it is in Noom. Your daily calories sync thru MFP (or thru Fitbit which syncs with MFP, not sure), but it comes in as total calories per meal and does not sync with Noom’s Red-Yellow-Green approach so you would have to painstakingly log all of your food in Noom for Noom to be useful. My Fitness Pal provides much better food and exercise logging and articles to read. Noom is a huge letdown and waste of time and money.
My name is Thurman Black and you have charges on my debit card and I don’t even know who you are or why did you charge on my account.
Just out of curiosity, my Psychiatrist husband and I have been trying to find out what kind of psyche education the advisors have, and if psychological advice is given by an AI bot, but we can’t actually find any credentials on employees. If the “coaches” give any psychological advice without being educated, this creates legal and ethical issues for the company, which is already pushing ethical boundaries by “no face to face” interaction, and could be dangerous for the consumers. If the AI gives psychological advice, they are breaking the law. If you know where we can find credential information, please direct us to it. The first rule of any medicine is do no harm. Our second rule is “In God we trust, all others, we check.” Thank you!
Girlfriend is trying to stop payment and may have to have card cancelled after signing up for what she believed was a $1 trial. Until the $129 charge showed up this morning for something she never used! Getting in contact / cancellation with these people is difficult to say the least….they definitely don’t make it easy and there is no # to call. Company is getting rich while providing some people with absolutely nothing. Ripoff!!
I agree. I was under the impression that I was doing a trial. I got no reminder that I was going to be charged. They stole 99 dollars out of my account.
i have one rule – if whatever is being offered has automatic renewal, i do not buy it.
Strong deceptive practices and delivery of service completely inconsistent with what is promised to consumers. Noom’s “professional coaches” turn out to be a weak AI bot augmented by some offshore call center employees. Neither would pass FDA muster and sadly, the offering only ensures participant failure and further frustration.
Worse yet, the app engages in deceptive billing practices. Participants will discover the app is nearly impossible to cancel billing within (and no other channels exist to cease auto-billing, given the “firm” has no legitimate toll-free number, doesn’t respond to emails, etc.). It’s evident the app is little more than a recurring billing scam operation that exists due to ineffective controls in Google and Apple Stores.
If you want to part with $500+ that you can’t stop auto-billing on, while receiving nothing useful in exchange, Noom might be for you. If you’re a consumer advocate, attorney general, or Google/Apple Store employee who’s finally stepping up to their responsibilities, Noom is a grifter operation you will want to quickly investigate and pursue.
Read the refund policy before giving any payment information. Seems to be written to trick people into a costly subscription.
I’m going to give this a shot, but I must say I was feeling uncomfortable from the get go when starting the process. They seem to want a lot of upfront info and no real opt out options. After reading some of the reviews, I’m not alone in my thinking. If it works for me, great, if not I will deal with it as necessary.
I tried to get out of Noom before I got into the trail phase. You call their number. A recording tells you that you have to go through the whole process of having a “couch” (in other words, complete the transaction) before you can opt out during the trial period or any time. That is a horrible way to do business.
Interesting that Noom’s India call center would require you go through a “coach” when the AI and offshore call center coach disappears after the first few days, only to pop up the very last day you can cancel. Clear consumer scam. AVOID.