Zaful is an online retailer that offers trending consumer goods at discounted prices.
Launched in 2013, Zaful.com reflects both a strong pool of positive and negative users reviews.
The aim of this unbiased review would be not only to provide you with more insight regarding Zaful but also to help you determine whether or not it is ideal for your consumer needs.
By pooling community feedback while discussing the ins-and-outs, we’ll have all the information you need regarding Zaful in the following review!
What is Zaful?
Zaful is an overseas retailer that functions quite similarly to Alibaba.
Offering trending consumer goods such as clothing, jewelry, footwear along with a multitude of fashion accessories, Zaful has much to offer consumers who are looking to get the best bang for their buck.
As with most competing platforms that offer price points similar to Zaful, the quality of their consumers goods should not be expected as high-quality.
Consumer Pricing
Zaful offers what seems like endless sales and saving specials for their discounted goods.
This asserted atmosphere of deal-saving and limited-time offers are surely part of the business model behind this retailer.
With the majority woman clothing ranging between $5 to $25, it isn’t uncommon to find woman clothing with price tags between $5 to $10 per clothing article.
The same could be said in reference to men clothing, while the most sought after consumer goods typically range from $15 to $25.
Jewelry is relatively affordable here at Zaful but it also happens to be one of the biggest problem areas amongst consumers due to quality of the goods.
Other accessories such as socks, bags, necklaces and home accessories at Zaful oftentimes range between $2 to $60 in value.
All-in-all it appears the Zaful offers a plentiful selection of consumer goods that could be ideal for everyday consumers who don’t care as much about the quality of the good as they do their savings.
Zaful Shipping
Zaful offers free standard shipping on over over $49.
US Customers
- 6 to 8 business day standard shipping
- 3 to 7 business days for express shipping
UK Customers
- 7 to 10 business day standard shipping
- 3 to 7 business days for express shipping
Australia/Canada/India/South Africa Customers
- 7 to 15 business day standard shipping
France/Germany/Spain Customers
- 7 to 15 business day standard shipping
Refund Procedures
Zaful claims on their Customer Care page that customer satisfaction is of upmost importance to their platform, however, it is also where a good portion of the complaints are derived from.
Claiming that the refund process is easy and hassle-free is perhaps not the most accurate statement made by Zaful when it comes down to it.
However, according to Zaful refund page, all purchases are accompanied with a 30 day return warranty.
In addition, the consumer must account for the time it takes for Zaful to process the refund, which can take an additional 3 to 6 business days.
PayPayl refunds can take upwards to 48 hours to complete, e-wallet refunds up to 24 hours while credit card refunds range between 7 to 14 business days to be refunded.
In order to request a refund with Zaful you’ll need to visit their Support Center or contact them through one of the methods below.
Contacting Zaful
Zaful is owned by Wiseon E-Commerce (Hong Kong) Ltd.
Consumers are encouraged to visit the Zaful Support Center for any immediate assistance they may need.
Otherwise consumers can touch base with Zaful through support@zaful.com or by calling +1 (888) 830-0888 from 00:00 to 24:00 Monday through Friday.
What Others Are Saying
As we briefly touched upon earlier, Zaful hosts a wide selection of varying user reviews.
Reflecting over 10,000 cumulative reviews on SiteJabber and TrustPilot, there is much insight to be gained by carefully weighing each consumers past experiences with Zaful.
SiteJabber for example has Zaful reflecting a 4 out of 5 star rating out of 4,187 reviews.
Here are some of the most recent reviews we found on SiteJabber:
“ZAFUL is the best online shopping place. I always receive my order on time. The clothing items are amazing material and great quality. The service of ZAFUL is just as great as the products. I always get my confirmation emails which is great. Highly recommended this site.”
“First-time Zaful customer…I’m monitoring this very closely and if I don’t receive a confirmation that my order has been canceled and a refund processed, I’ll initiate a chargeback via PayPal. This is ridiculously bad communication and customer service.”
Here are some of the most recent experiences we found at TrustPilot:
“Never sent me one of my items, when I asked them to cancel the order and give me a refund they only gave me a partial refund in a “zaful wallet…Also tried to contact them about exchanging other items and they never answered me. They’re very unreliable and the only clear ways to contact them are through bots.”
“Did not get my packages, then waited 4 months for a reply from customer service (had to write to them FOUR times because they did not get back to me as they told me they would)…One of the parcels has been lost on the way, one has not even been sent.”
It should be noted that the experiences shared at SiteJabber and TrustPilot reflect some suspicious reviews that don’t appear the most authentic.
Just something to be mindful of if you are considering Zaful as a first-time shopper.
Is Zaful a Scam?
Zaful does not appear to be a scam.
Zaful is transparent regarding their corporate entity, are upfront with their shopping procedures while the majority of the accessible community feedback appears to believe Zaful to be a legitimate online retailer.
Zaful Review Conclusion
Zaful may or may not be a dependable online retailer.
Offering discounted consumer goods, Zaful is similar to Alibaba and other discounted retailers.
While we did not have conclusive evidence to verify that Zaful is a scam, it does not appear to be the most dependable outlet according to some troubling consumer reviews.
Given the nature of Zaful we believe that their online retailer should only be pursued after browsing other legitimate retailers such as Amazon and at your own risk.
We ask that you share any insight or feedback you may have in a comment below!